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Most people searching for Pidgy vs Front are really asking one thing. Do I need a help desk for a team, or do I need help with my own inbox? Front answers the first. Pidgy answers the second, across Outlook and Gmail.
Pidgy vs Front comes down to who owns the inbox. Front is a per-seat help desk for a team working shared addresses such as support@ across email, chat, SMS and social, with routing, SLAs and analytics on top. Pidgy is a personal agent for one professional's own mail. It reads Outlook and Gmail as a single inbox, ranks the handful of messages that need a reply, drafts in your voice, chases follow-ups that have gone quiet and scores your Inbox Health. Buy Front for a support operation. Buy Pidgy for yourself.
Choosing for a support or operations team? Front. Choosing for your own address? Pidgy. Almost everything else on this page follows from that split.
Front is shaped like a call centre for text. Messages from customers land in shared queues, get routed to whoever is on shift, carry an SLA clock, and feed CSAT and QA dashboards at the end of the week. Its AI, Copilot for drafting and Autopilot for agent-style handling, is sold as paid add-ons and aimed at customer replies inside that queue. If you run support@ with six colleagues, this is what you want.
Pidgy has no queues, no seats and no channels to configure, because it is not for a team. It attaches to your own Outlook and Gmail accounts, treats them as one inbox, and works through the mail that only you can answer. That is a smaller pitch than Front's, and for a consultant or a manager whose inbox is nobody else's problem it is the right size.
With Front, Tuesday starts in a queue that somebody assigned to you. With Pidgy, it starts with a ranked list of the five threads that need you, out of the 147 that arrived.
Overnight tickets have been routed to you by rule, a colleague has tagged you on two, and one conversation is amber because its SLA runs out at ten. You work top to bottom, Copilot suggesting replies if your plan includes it.
Your own address, with the client proposal and the vendor who never answered, is not in Front at all. That mail waits for later.
Pidgy has read both accounts and put five threads at the top with a one-line reason each. Two carry drafts in the tone you set, and a third is a chase to the vendor who went quiet last week, queued but not sent. You edit one line, click send on each, and the part that mattered is done before nine.
The Inbox Health score nudges up. Nothing left your outbox without your click.
Feature lists flatter both products. Jobs are a fairer test, so the rows below are things you actually say to yourself on a busy morning.
| The job | Pidgy | Front |
|---|---|---|
| Get through this morning's mail fast | Ranked list, 147 down to 5 |
Rules route the shared queue |
| Reply in my own words, not a template | Built in, four named tones |
Copilot, sold as an add-on |
| Stop the thread I am waiting on from dying | Chase queued, you approve |
Reminders and SLA timers |
| See everything about one client together | Projects, grouped for you |
No project view |
| Know whether I am on top of things | Inbox Health, one daily number |
Team dashboards only |
| Work Outlook and Gmail without switching | Read together as one inbox |
Email is one channel of several |
| Answer customers on chat, SMS and social | Email only |
Core of the product |
| Hand a conversation to a colleague | Single-user by design |
Assignment, comments, QA |
| Be sure nothing goes out unapproved | Every send is your click |
Drafts wait for you too |
| Keep mail processed inside the EU | EU-hosted, no training on mail |
No EU-specific promise |
| Pay for one person | 7-day free trial |
About $19 to $105 a seat, AI extra |
Front wins whenever the inbox belongs to a team rather than a person. Three cases come up again and again.
A shared address with more than one person answering it, because two people replying from support@ need assignment and an audit trail, and Pidgy offers neither. Customers who write on chat, SMS or social as well as email, because Pidgy only reads email. And a manager measured on response times and satisfaction, because Front's CSAT and QA analytics exist for that manager and Pidgy's only score is the personal Inbox Health number.
In each case, buy Front. Pidgy would be the wrong shape, however good its drafting is.
Keep it for the queue and consider Pidgy for the inbox Front never sees, your own.
Front handles the addresses your customers write to and does nothing for the mail under your own name from clients, partners and finance. Adding yourself as another Front seat costs between $19 and $105 a month before AI add-ons, and buys routing and SLAs a personal inbox does not need. Pidgy has a 7-day free trial, needs no rollout, and starts reading Outlook and Gmail the day you connect them.
The two do not fight. Front owns the shared queues, Pidgy owns your personal triage, drafts and follow-ups, and neither product sends anything on your behalf without a click.
Two good tools, two different customers.
Your own inbox, ranked and chased, in the Outlook and Gmail you already use.
Try Pidgy for freeMore ways Pidgy stacks up.
Pidgy reads Outlook and Gmail together, puts the five threads that need you on top, and chases the rest with your approval. Start your free trial below.
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